Privacy policy

1. Overview

FIXIN IT, LLC respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request services, communicate with us, schedule appointments, receive estimates or invoices, use our SMS/text messaging program, or otherwise interact with our business.

By using our website, submitting information to us, requesting service, communicating with FIXIN IT, LLC, or opting in to receive SMS/text messages, you agree to the practices described in this Privacy Policy.

2. Information We Collect

FIXIN IT, LLC may collect information you voluntarily provide to us, including name, phone number, mobile phone number, email address, service address, billing address, requested service details, appointment and scheduling information, estimate and invoice information, payment-related information, photos, videos, documents, customer support communications, SMS/text message content and communication history, phone call content, call recordings, call transcriptions, website form submissions, and any other information you choose to provide.

We may also collect basic website and usage information, such as browser type, device information, IP address, pages visited, referral source, and general website activity.

3. How We Use Your Information

FIXIN IT, LLC may use collected information for business and customer service purposes, including responding to service requests, scheduling appointments, sending appointment confirmations and reminders, providing estimates and invoices, processing payments, communicating about active or completed jobs, providing customer support, sending service updates by phone, email, or SMS/text message, following up on customer inquiries, managing customer records, documenting customer interactions, improving our services, training, quality assurance, business operations, resolving disputes or service issues, complying with legal, regulatory, carrier, or business requirements, and sending promotional or marketing messages where permitted and with proper consent.

4. SMS/Text Messaging Privacy

FIXIN IT, LLC may use SMS/text messaging to communicate with customers about appointments, scheduling, service updates, estimates, invoices, customer support, and other business-related matters.

By providing your mobile phone number and opting in to receive SMS/text messages, you consent to receive messages from FIXIN IT, LLC. Message frequency may vary based on your interaction with our business. Message and data rates may apply.

You may opt out of receiving SMS/text messages at any time by replying STOP to any text message from FIXIN IT, LLC. For assistance, you may reply HELP or contact us at info@fixinitsc.com.

5. Mobile Opt-In Data

FIXIN IT, LLC does not sell your personal information, mobile phone number, SMS opt-in data, or SMS consent information.

Mobile phone numbers, SMS opt-in data, and SMS consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may share SMS-related information with service providers only as needed to operate our business and deliver messages, such as customer management platforms, scheduling software, phone providers, messaging providers, payment processors, or other business software vendors. These service providers are not authorized to use your mobile opt-in information for their own marketing purposes.

6. Call Recording and Transcription

Calls with FIXIN IT, LLC may be recorded and transcribed for training, quality assurance, customer service, documentation, dispute resolution, internal review, and business improvement purposes.

By calling FIXIN IT, LLC, receiving a call from FIXIN IT, LLC, continuing a phone conversation with us, or otherwise communicating with our business by phone, you acknowledge and consent that the call may be recorded and/or transcribed.

If you do not wish to be recorded, please notify us at the beginning of the call or contact us by email at info@fixinitsc.com.

Call recordings and transcriptions may be stored in our customer management systems, phone systems, scheduling platforms, or related business software used to manage customer communication and service records.

7. How We Share Information

FIXIN IT, LLC may share information with trusted third-party service providers when necessary to operate our business, provide services, communicate with customers, manage scheduling, process payments, send invoices, deliver SMS/text messages, store records, or maintain business systems.

These providers may include scheduling and dispatch software providers, customer relationship management platforms, phone and SMS/text messaging providers, payment processors, email and website service providers, cloud storage providers, accounting or invoicing platforms, contractors, subcontractors, service personnel involved in completing requested work, and legal, insurance, or professional advisors when necessary.

We may also disclose information if required by law, court order, regulation, legal process, carrier requirement, or to protect the rights, safety, property, or operations of FIXIN IT, LLC, our customers, or others.

8. We Do Not Sell Personal Information

FIXIN IT, LLC does not sell personal information. We do not sell customer phone numbers, mobile opt-in data, SMS consent records, or customer contact information to third parties.

9. Data Storage and Security

FIXIN IT, LLC takes reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of transmission, electronic communication, or data storage is completely secure. We cannot guarantee absolute security of information transmitted through our website, email, phone, SMS/text message, or third-party platforms.

10. Customer Photos, Videos, and Job Documentation

Customers may provide photos, videos, documents, or other information related to service requests, job conditions, estimates, inspections, or project documentation.

FIXIN IT, LLC may use this information to evaluate work, prepare estimates, complete services, document job conditions, communicate with customers, resolve disputes, and maintain business records.

We will not intentionally publish customer-identifying photos, videos, or private property details for marketing purposes without appropriate permission, unless the information is already public or otherwise legally permitted.

11. Cookies and Website Tracking

Our website may use cookies, analytics tools, pixels, or similar technologies to improve website performance, understand visitor activity, support advertising, and improve customer experience.

You may be able to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

12. Third-Party Websites and Services

Our website or communications may include links to third-party websites, payment portals, scheduling tools, review platforms, or other services. FIXIN IT, LLC is not responsible for the privacy practices, content, policies, or security of third-party websites or platforms.

Customers should review the privacy policies of any third-party services they choose to use.

13. Data Retention

FIXIN IT, LLC may retain customer information for as long as reasonably necessary to provide services, maintain business records, comply with legal or regulatory obligations, resolve disputes, enforce agreements, support tax and accounting requirements, and operate our business.

Retention periods may vary depending on the type of information and the purpose for which it is maintained.

14. Your Choices

You may contact FIXIN IT, LLC to request that we update, correct, or review certain personal information associated with your customer record.

You may opt out of SMS/text messages by replying STOP to any text message from us.

You may contact us at info@fixinitsc.com for privacy-related questions or requests.

15. Children's Privacy

FIXIN IT, LLC does not knowingly collect personal information from children under the age of 13. Our services are intended for adults, property owners, tenants, property managers, or individuals authorized to request services.

If we learn that we have collected personal information from a child under 13 without proper consent, we will take reasonable steps to delete that information.

16. Changes to This Privacy Policy

FIXIN IT, LLC may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website, services, or communication channels after updates are posted means you accept the updated Privacy Policy.

17. Contact Information

If you have questions about this Privacy Policy, our SMS/text messaging practices, call recording and transcription practices, or how your information is handled, please contact us:

FIXIN IT, LLC

Website: www.fixinitsc.com

Email: info@fixinitsc.com